MPLS VPN – This is What It Is
“As a long time [leading MPLS VPN provider giant] MegaPath customer, we look to the company’s Site-to-Site MPLS VPN service to deliver cost effective connectivity without sacrificing reliability or performance. MegaPath’s leading-edge service enables us to deploy the latest bandwidth intensive applications, which increase employee productivity and customer satisfaction. We have not seen any other secure connectivity solution that offers the value we receive from the MegaPath Site-to-Site MPLS VPN service,” said Dianne Hurley, Vice President of Information Technology of The BRIAD Group, which is the largest T.G.I. Friday’s restaurant operator. The quote was lifted from the BusinessWire press release dated May 13, 2008.
This shows that there is a growing interest in the use of MPLS VPNs.
The MPLS VPNs has already entered the mainstream business that survey results should they would become the norm with the next one to two years. So far, most of the businesses that participated in the survey have reported that they were satisfied with their choice of implementing the MPLS VPN. They also expressed satisfaction over their choice of supplier.
But the survey also revealed that there were also criticisms hurled against MPLS VPNs as some said that there is still room for improvement by technology suppliers. One comment said that installation time takes too long. Although prices are generally seen as reasonable, another problem that was presented was mistakes committed in the billing department.
Another problem that cropped up is on customer service. The level of expertise is not satisfactory even though many commended customer service representatives and the speed of response by the suppliers’ call centers got high scores.
But these problems are part of the movement of MPLS VPNs into the mainstream market of advanced technology. But the technical problems would decrease and service is also expected to improve as MPLS VPNs is further developed.
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